FAQs

Payment

What forms of payment do you accept?

For in stock orders we accept all major credit cards, wire/Xingyuan, or company check. For Custom orders, we accept only wire/Xingyuan or company check. We also accept personal checks, however the check must clear before items will be shipped.

Do you only carry the products on your website?

We show the most popular pieces on our website, but we also can help you find the perfect packaging for your brand. Just ask one of our representatives to help you.

General

What type of packaging do you carry?

Xingyuan carries packaging in our warehouse (stock) that has lower minimums and can ship quickly. We also can modify packaging to exactly fit your brand (custom) but the minimums are higher and the process takes longer. We carry a variety of airless bottles, acrylic bottles and jars, tubes and tottles, in different materials as well as color cosmetic packaging. We also offer custom mold services.

Are your products BPA free?

Yes, all our products are BPA free.

Shipping & Return Policy

Can we use our own shipping account?

For stock orders, we prefer to use our shipping account. It allows us to take responsibility throughout the entire process and can replace anything broken in transit. You can use your shipping account if you provide us the labels, but we do not warranty if there is damage en route. You will have to address that with your shipping company.

How do I know when my order has been shipped?

Once your order has been shipped you will be notified via an email from FedEx/UPS as well as your Account Representative that will provide you with the tracking information.

Orders

Can we use our own shipping account?

For stock orders, we prefer to use our shipping account. It allows us to take responsibility throughout the entire process and can replace anything broken in transit. You can use your shipping account if you provide us the labels, but we do not warranty if there is damage en route. You will have to address that with your shipping company.